Modern office breakout space with curved upholstered seating arranged around a circular rug, a lounge chair and coffee table in the foreground. A timber feature wall displaying framed photographs separates the area from a café and kitchen space in the background. Exposed services and acoustic ceiling panels create an industrial feel, while planting and large windows bring natural light into the interior. Modern office café and social space featuring a blue pool table in the foreground, surrounded by dining tables, lounge seating and high benches. Curved timber screening and integrated planting help define different zones within the open-plan area, while exposed services, pendant lighting and acoustic ceiling features create a contemporary industrial aesthetic. A large curtain divider separates part of the space, with kitchen and refreshment facilities visible in the background. Semi-circular presentation town hall space within a modern office, featuring tiered timber seating, rows of stools and a large wall-mounted screen. Rich red curtains partially enclose the area, while a circular acoustic ceiling feature defines the space overhead. Large windows provide natural light, and adjacent lounge seating can be seen beyond the open edge of the room. Modern office reception area featuring a large black and white heritage mural of passengers boarding a British Airways aircraft, with illuminated signage reading “Welcome to Bamburgh Court”. Arched glazed entrance doors framed by dark blue wall panelling lead into the workplace beyond. Two blurred figures walking through the space add a sense of movement, while recessed linear lighting and a neutral colour palette create a bright, contemporary arrival experience. Modern office workspace with rows of sit-stand desks and computer workstations arranged in an open-plan setting. A feature wall graphic showing customer service staff spans the far end of the room, while glazed meeting rooms with arched detailing line one side. A timber slatted ceiling with integrated linear lighting adds warmth to the space, and full-height windows provide natural light along the perimeter. Modern office circulation space featuring a series of upholstered meeting booths with arched surrounds and integrated pendant lighting. The blue and grey booths provide informal areas for collaboration and focused work along a wide central walkway. In the background, a semi-circular presentation space with tiered seating and red curtains is visible, while exposed services, ceiling rafts and planting contribute to the contemporary workplace design. Modern office collaboration area featuring a large timber world map mounted on a white feature wall beneath the words, “Proud to connect Britain with the world and the world with Britain”. Circular acoustic ceiling panels and suspended lighting create visual interest overhead, while adjacent lounge seating, planting and timber detailing contribute to a welcoming, contemporary workplace environment. A digital display screen and open circulation space are visible in the foreground. Modern office reception area featuring an angular timber-fronted welcome desk with a stone countertop, positioned beside large windows overlooking a landscaped courtyard. Circular acoustic ceiling panels and exposed building services create a contemporary aesthetic, while a timber world map feature wall and branded signage are visible in the background. The open-plan space connects to collaborative areas beyond, including a presentation zone with tiered seating and red curtains. Modern office café and breakout space with round dining tables, a high communal counter and integrated planting. Curved timber screens and built-in booth seating create defined seating areas within the open-plan environment, while a café servery and refreshment area sit in the background. Circular acoustic ceiling features, pendant lighting and exposed services contribute to the contemporary workplace design, complemented by a soft palette of muted colours and natural materials.
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Home Case studies British Airways

Keeping Britain flying, without disruption

The refurbishment of British Airways' largest UK contact centre creates a workplace that matches the strength of its global brand and puts its people at the centre of the design. 

Project partners

  • Ryder Architecture
  • Turner & Townsend 
  • Kyoob

Key features

  • First class working experiences
  • Delivered with no disruption to service
  • Dedicated wellbeing facilities
  • Premium branding

We were appointed to deliver a full refurbishment of British Airways’ largest UK contact centre at Bamburgh Court in Newcastle, transforming it to reflect the high end customer experience associated with its airport lounges and global travel offering. 

Throughout the project, we helped British Airways maintain uninterrupted customer service and move seamlessly into the new workplace without impacting its high service standards.

A first class arrival experience

A remodelled entrance echoes the feel of a premium airport lounge to create an unmistakably British Airways welcome. The rest of the ground floor has been reimagined as a hub for connection, with a town hall space, café area and training suites supporting everything from day to day collaboration to larger group events. 

Graphics featuring local landmarks and phrases help the branding strike a balance between British Airways’ global identity and the office’s Newcastle roots. The training suite immediately immerses new employees in the British Airways brand through subtle aviation references, including curved forms and aircraft style window details.

While the wider workplace is classic British Airways in its identity and branding, wellbeing spaces have been intentionally left unbranded to clearly separate them from the working environments. 

Accessible circulation routes, prayer rooms, gender neutral facilities and a dedicated first aid room help embed inclusivity throughout, ensuring every employee feels supported. The top floor incorporates private booths for time out and one to one coaching for customer facing teams.

An exceptional workplace for exceptional people

By combining premium brand cues with spaces designed for wellbeing, British Airways now has an environment that reflects the quality of its customer offering and supports its colleagues with the same level of care and attention.

  • Newcastle
  • 77,000 sq ft
  • 47 weeks

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