The image shows a modern office fit out and office design with a variety of seating options and decor. On the left are plants in wooden planters, a blue chair sits in the centre and a pink couch is on the right. In the background are yellow and green enclosed seating areas, tables, chairs and large windows that let in natural light. The ceiling features an orange grid pattern with recessed lighting. The image shows a modern office fit out and office design in a kitchen and dining area. A long high table runs through the centre, with yellow and orange bar stools on one side and black bar stools on the other. The ceiling has an open design with an orange grid pattern. The kitchen area includes a countertop, sink, coffee machines and hanging lights, with plants placed around the space for decoration. The image shows a modern office fit out and office design featuring two small enclosed work booths. Each booth has a glass door, a wooden desk and an upholstered chair, designed for individual work or private calls. The surrounding area includes glass walls and doors leading to other parts of the office. The floor is carpeted and the ceiling has exposed elements with lighting fixtures. The image shows a modern office fit out and office design featuring a conference area with a table surrounded by six black office chairs. Shelves with decorative items and plants are arranged around the space. In the background is another seating area with yellow chairs and a high table. The ceiling has linear LED lights and a screen on the wall displays graphics. The image shows a modern office fit out and office design in an open-plan workspace. It includes several workstations with chairs, desks and computer monitors. The flooring is carpeted in a mix of colours and patterns. There are partitioned areas with orange and beige seating, and plants are placed on shelves and desks for decoration. The ceiling has recessed lighting and a large window on the right lets in natural light. The image shows a modern office fit out and office design with a variety of seating arrangements. Two enclosed booth-style seating areas with cushioned benches and tables are positioned for private meetings or focused work. The booths have a beige colour scheme and overhead lighting. In the background are teal and grey high-backed chairs and yellow chairs around tables. The ceiling features an orange grid pattern with integrated lighting and large windows on the right bring in natural light.
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Home Case studies PHSO

A flexible Manchester office that champions reuse

The Parliamentary and Health Service Ombudsman (PHSO) wanted to reshape the way their people work and move towards a more open, collaborative and flexible workplace culture.

“The delivery of the work has been excellent. We have got an office we are delighted with, and your delivery team have done a fantastic job. You have a great design, build and change team at Overbury.”

Priya Patel, Parliamentary and Health Service Ombudsman

Key features

  • 82,000kg CO₂e saved
  • 700 furniture items reused
  • Work in occupation
  • Circular economy focus

PHSO’s Manchester office, located across four floors of the City Gate building, was in need of a full refresh that would create a cultural shift towards a more flexible and collaborative way of working. We supported this change through a series of staff engagement sessions and surveys to ensure the space reflected how they want to work.

Smart upgrades with a sustainable focus

Key changes included upgrades to M&E systems to support the new layout, glazed partitions, reconfigured teapoints and full redecoration throughout.

From day one, the project had a circular mindset. Carpets, ceiling tiles and over 700 existing furniture items were reused to deliver a carbon saving of 50,000kg. A further 32,000kg was saved through the ethical disposal of another 667 items, which were either donated to local organisations or recycled through closed loop take back schemes.

Seamless fit out in a live environment

The 30,000 sq ft fit out was delivered via the Scape framework with a phased approach that allowed staff to continue working on site as normal. The City Gate building remained fully operational and its position on a busy tram route meant every delivery had to be carefully timed and coordinated with building management to minimise disruption to other tenants.

Positive changes for a stronger culture

The completed office reflects the flexibility, openness and collaboration that PHSO was aiming for – and staff have embraced the change. This transformation is underpinned by smart reuse and shaped by the people who use it every day.

  • Manchester
  • 30,000 sq ft
  • 14 weeks

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