Culture is an organisation’s character or personality. Created by its values, rituals, attitudes and behaviours, it’s ‘the way things are done around here’. It can be both a positive and a negative force and can shift with changes in the leadership team, financial performance, systems and processes, people and the design and use of the workplace itself. It’s what makes one organisation different from another.

You can sense an organisation’s culture the minute you walk into its workplace – in the way people greet each other and work together and in the way the workplace itself is designed and used.

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